gjseep.com Logistics Policy
Welcome to purchase hardware tools from gjseep.com! Anji Daliangzao Furniture Co., Ltd. (hereinafter referred to as "we") is committed to providing you with efficient and convenient logistics services to make your shopping experience smoother. This logistics policy is intended to explain to you the relevant contents such as product delivery, transportation methods, logistics information inquiry, etc. Please read it carefully. If you have any questions, you can contact our 24-hour online customer service at service@gjseep.com at any time.
1. Delivery Range
We provide delivery services throughout Australia. Whether you are in a bustling city or a remote area, you can enjoy our high-quality service of free shipping throughout the store.
2. Delivery Method
Cooperating logistics providers: We cooperate with many professional and reputable logistics companies, such as Toll Group, StarTrack, etc. According to factors such as product weight, volume, destination, etc., we choose the most suitable logistics channel to ensure the safe and fast delivery of goods.
Delivery Time
Standard delivery: Generally, after the order payment is successful and the inventory is confirmed to be sufficient, the goods will be shipped from the warehouse at No. 29, Hebin Community, Jianshan Village, Lingfeng Street, Anji County, Huzhou City, Zhejiang Province (self-declared) within 1-2 working days, and it is expected to be delivered to most parts of Australia in 3-7 working days. The delivery time in remote areas may be extended by 1-3 working days.
Expedited delivery: If you have urgent needs, you can contact customer service for expedited delivery services. We will give priority to delivery and choose a faster logistics channel, but you may need to pay an additional expedited fee. Please confirm with customer service for specific fees and delivery time.
3. Logistics Information Query
After the goods are shipped, you can check the logistics progress in the following ways:
Order page query: Log in to the gjseep.com account, enter the "My Order" page, and click "View Logistics Information" for the corresponding order to obtain detailed logistics order numbers and transportation status updates.
Logistics official website query: According to the logistics order number provided on the order page, visit the corresponding logistics provider's official website and enter the order number to query the latest logistics dynamics.
Email notification: After the goods are shipped, we will send the logistics order number and query link to the email address you filled in when registering, so that you can track the transportation of the goods at any time.
IV. Signing and inspection
Signing requirements: When the goods are delivered, please be sure to sign in person or entrust someone else to sign on your behalf. Before signing, please check whether the outer packaging is intact. If there are obvious damage, deformation and other abnormalities, you can refuse to accept it on the spot and contact our customer service (service@gjseep.com) in time for feedback. We will handle it for you as soon as possible.
Inspection instructions: After signing, please open the package within 24 hours to check whether the quantity and quality of the goods meet the order requirements. If you find that the goods are missing accessories, damaged, etc., please take photos immediately to keep evidence, and contact customer service to apply for return and exchange. We will strictly follow the free return and exchange policy within 30 days to solve it for you.
V. Abnormal Situation Handling
Delayed delivery: If the delivery is delayed due to force majeure (such as natural disasters, epidemics, logistics warehouse explosions, etc.) or other special circumstances, we will notify you in time by email or SMS, and actively coordinate with logistics companies to arrange delivery as soon as possible. You can also take the initiative to contact customer service to learn about the latest progress.
Product loss or damage: If the product is lost or seriously damaged during transportation, after verification, we will re-ship or refund it for free to ensure that your rights and interests are not lost.
VI. Return logistics
If you need to return the product, please follow the following process:
Contact our 24-hour online customer service, initiate a return application, and obtain the return address: No. 29, Hebin Community, Jianshan Village, Lingfeng Street, Anji County, Huzhou City, Zhejiang Province (self-declaration).
Choose a reliable logistics method to send the product back and keep the logistics order number. For returns caused by product quality problems, you can contact customer service for reimbursement for the freight you paid in advance after the return is completed; for returns due to personal reasons, you need to bear the return freight yourself.