gjseep.com Return and Exchange Policy
Welcome to purchase hardware tools from gjseep.com! Anji Daliang Furniture Co., Ltd. always takes customer satisfaction as its primary goal. In order to protect your shopping rights, we have specially formulated the following 30-day free return and exchange policy. Please read it carefully so that you can complete the return and exchange process smoothly when needed.
1. Return and Exchange Conditions
Product Status: The returned goods must be intact, without damage or signs of use, and the accessories, gifts, packaging, labels, etc. are complete, and will not affect the secondary sale.
Time Requirements: You can apply for a return or exchange within 30 days from the date you sign for the goods. If you exceed 30 days, you will not be able to enjoy the free return and exchange service.
Non-return and Exchange Scope
Customized products are made according to your special needs. If there is no quality problem, they are not supported for return or exchange.
Opened consumables that are not in good condition, such as sandpaper, drill bits, etc., are not supported for return or exchange unless there is a quality problem.
If the product is damaged due to personal reasons (such as intentional damage, improper use, etc.), returns and exchanges are not supported.
2. Return and Exchange Process
Contact Customer Service: You can contact our 24-hour online customer service in the following ways to initiate a return and exchange application:
Click the floating icon in the lower right corner of the website to communicate with the online customer service in real time.
Send an email to service@gjseep.com. Please indicate the order number, product name, reason for return and exchange, and your contact information in the email.
Get the return address: After the customer service confirms that your application meets the return and exchange conditions, you will be informed of the return address: No. 29, Hebin Community, Jianshan Village, Lingfeng Street, Anji County, Huzhou City, Zhejiang Province (self-declaration).
Return the product: Please choose a reliable logistics method to return the product and keep the logistics order number. To avoid damage to the product during transportation, it is recommended to use the original packaging and take protective measures.
Acceptance and processing: After we receive the returned product, we will inspect it within 3-5 working days. If the product meets the return and exchange conditions, we will refund or exchange it according to your request. The refund will be returned to your payment account, and the exchanged product will be re-shipped as soon as possible after the acceptance is completed.
3. Shipping fee description
Free shipping for the entire store: When shopping at gjseep.com, you do not need to bear the shipping cost when the product is shipped, making your shopping more worry-free.
Return and exchange shipping costs: If the return or exchange is caused by product quality problems or our responsibility, we will bear the return shipping costs. You can advance the shipping costs and keep the shipping voucher. After the return or exchange is completed, contact customer service for shipping reimbursement; if you apply for a return or exchange for personal reasons (such as not liking it, choosing the wrong style, etc.), you need to bear the return shipping costs yourself.
IV. Refund and Exchange Time Limitation
Refund Time Limitation: After acceptance, if the original payment method is online payment, we will complete the refund within 1-3 working days. The actual arrival time may be slightly delayed due to the processing speed of the payment institution; if the original payment method is cash on delivery or other methods, we will refund through bank transfer and other methods, which is expected to be completed within 3-5 working days.
Exchange Time Limitation: After acceptance, we will arrange re-delivery for you within 24 hours, and it is expected to be delivered within 3-7 working days (the specific time depends on the logistics situation).
V. Precautions
Please ensure that the logistics information of the returned goods is accurate. If the goods cannot be delivered or lost due to incorrect logistics information, you will be responsible for it.
If you encounter any problems during the return and exchange process, please feel free to contact our customer service at any time, and we will do our best to solve it for you.
Anji Daliang Furniture Co., Ltd.