Anji Daliang Furniture Co., Ltd. FAQ Policy
To make dealing with Anji Daliang Furniture Co., Ltd. smoother for Australian customers, we've compiled the following FAQs and answers, hoping they'll be helpful. If you have any further questions, please contact us at service@gjseep.com.
I. Order-Related Questions
How can I check my order status?
After placing an order, you can check your order status by entering your order number in the "My Orders" section of our website. You can also email service@gjseep.com with your order number and contact information. Our customer service will check your order status and inform you of your order's current status.
Can an order be canceled or modified?
If your order hasn't shipped yet, you can cancel or modify it (e.g., change the shipping address, change the product model, etc.) by email, and we'll process it as quickly as possible. If your order has already shipped, you can't cancel or modify it. You can return or exchange the product after receiving it according to our policies.
What are your payment methods?
We accept a variety of common cross-border payment methods, including credit cards (Visa, Mastercard, etc.) and PayPal. Please refer to the payment options listed on our website for details.
II. Logistics-Related Questions
How long does it take to receive my shipment after shipment?
Generally, shipments to Australia arrive within 5-10 business days of shipment, but the exact timeframe may vary depending on factors such as the destination and logistics conditions. You can obtain the shipping tracking number through the order tracking process to track the shipment progress in real time.
How are shipping charges calculated?
Shipping charges are calculated based on factors such as the weight and volume of your product, as well as the destination. The corresponding shipping charges will be automatically displayed when you check out your order.
What if the shipment is damaged during shipment?
If the shipment you received is damaged during shipment, please contact us by email within [X] hours of receipt, providing your order number, photos of the damaged shipment, and other information. We will arrange a replacement or refund based on the circumstances.
III. Product-Related Questions
How can I learn more about my product?
You can view detailed product specifications, parameters, instructions, and more on the product details page on our official website. If you have any further questions, you can also contact our customer service by email.
Does the product comply with relevant Australian standards? Yes, all tools we sell to Australia meet relevant Australian quality and safety standards, ensuring safe and proper use.
Does the product come with an instruction manual?
Each product comes with an instruction manual, covering installation, operation, maintenance, and other aspects for your convenience. If the manual is missing from your product, please contact us for a replacement electronic or paper copy.
IV. Warranty and After-Sales Questions
What are the specific details of our warranty policy?
Our warranty policy covers warranty coverage, duration, procedures, and exclusions. For details, please refer to the "Anji Daliang Furniture Co., Ltd. Tool Warranty Policy (Applicable to Australian Users)."
Can products with issues outside the warranty period be repaired?
We can still provide repair services for products outside the warranty period, but there will be a corresponding repair and parts fee. Please contact customer service for specific fees.
How long does it take to resolve after-sales issues?
We will respond and address your after-sales issue within three business days of receiving your feedback to ensure your issue is resolved promptly.
